Your Hosts: Lindsay & Noe

Lindsay is originally from Liverpool, England and have lived in various states in the US before moving to Mexico in 2015. Noe is originally from Tijuana, lived in Jalisco for many years. Lindsay & Noe met in 2015 in Ajijic (near Guadalajara) and moved to Cozumel in 2016.

Contact Phone Numbers

Lindsay Kowallek  331 751 8491 (English speaking)

Noe Raygoza Villar  331 026 4877 (English & Spanish speaking)

You can reach us at these phone numbers via calling or whatsapp.

Please contact us for any problems or assistance needed.

Property Information


15 Avenida Sur Bis Centre 17 y 19, #1132

Colonia Gonzalo Guerrero,

San Miguel De Cozumel, Quintana Roo 77600

When giving taxi drivers directions, you can tell them that it is located behind the Chedraui just off Calle 17 – right before you get to the Corpus Christi church.

The property consists of 3 studio apartments & 1 one bedroom apartment. The Oasis apartment can be found on the ground floor of the main building. The Oaxaca and Turquesa apartments can be found on the upper level and hideaway cottage is a unit that can be found in the garden with a palapa roof. The property also has shared common areas as follows: Pool Area; Pool Bar Area; Patio; Gardens;

Internet Access

The property has wifi available throughout. There are 3 wifi networks; HUMMINGBIRD_RETREAT, HUMMINGBIRD_OFFICE & HUMMINGBIRD_COTTAGE

The wifi password is the same for all and is: Retreat001


Each room has Internet TV, which gives you access to a number of movies/US TV stations/sports/UK TV/Mexican TV etc. It also allows you to access Netflix (if you have an account).

Air Conditioning

Each room has air conditioning. Feel free to utilize it as much as you would like when in the room. Please do NOT leave the air conditioning on when you are not in the room. Electricity is expensive on the island.

Room Cleaning

We provide a daily cleaning service (Monday – Saturday) for your room for daily/weekly rentals. For Monthly rentals, we provide a weekly service.

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 2:00 PM onwards

Check-Out: 11:00 AM

Late Check-Out Hour: 2:00 PM

Late check out (after 11:00 AM and before 2:00 PM) may result in a fee.

If you'd like to leave your bags at Hummingbird Retreat after check-out, we are happy to hold them until your ferry or plane flight.

Swimming Pool Area/Bar/Patio

The swimming pool is available to all guests between the hours of 7am and 10pm. The cascade is on a timer and will turn on/off automatically as will the pool lights in the evening. Pool toys are available in the grey tote.

A BBQ grill is available in the bar area. Please ensure that you clean it after using. Please keep the bar area clean & put all trash into the trash can.

Sun loungers are available for use.

In addition, bamboo chairs and tables on the patio in front of the pool.

The area directly outside the patio door to the Oasis apartment is a private area for the Oasis apartment guests.

House Rules

Children Under 12: No children under 12 are allowed on the property. Children over 12 are to be supervised in the pool area.

Unregistered Guests: Only registered guests are allowed to stay overnight at the property. Up to 2 visitors are allowed per room during the daytime 8am-11pm but they cannot stay overnight without prior registration & approval.

Pets: We love animals, but we cannot host them. An exception can be made for guide and service dogs by arrangement with management. There is a $200 USD fine if pets are found to be occupying guest rooms & you will be asked to leave.

Smoking: Smoking is not permitted inside any of the rooms but is permitted on balcony and garden areas. Please be considerate of other guests and utilize ashtrays/trash cans for cigarette ash/butts.

Alcoholic Beverages: Hummingbird Retreat does not hold a license to resell alcoholic beverages but our guests are welcome to bring their own alcohol for the consumption by guests of legal drinking age. For the safety and comfort of all of our guests, please drink responsibly. Parties will not be tolerated.

No Illegal Substances: Illegal substances are strictly prohibited and grounds for immediate eviction from the property. You, your guests and visitors agree that any drug use on the property, or using the property for any unlawful purpose, or violation of any law or ordinance on or about the property will immediately terminate your occupancy and be grounds for immediate eviction from the property.

Pool Usage: Swimming Pool Hours: 7am – 10pm. No jumping / diving/ running in/around the pool. All children must be supervised at all times in/around the pool area. Use of the swimming pool is at your own risk. No lifeguard is on duty. Nudity is strictly forbidden.

Quiet Time: Quiet time is from 11pm to 6am. Out of courtesy to other guests and our neighbors please be quiet when you come in late or leaving early in the morning.

Damages: Guests are responsible for paying for breakages, damages & theft of items in the rooms. As with any property, there are times when devices stop working. Please contact the management team for any problems that you are having so that they can be repaired or replaced.

Keys:A set of keys to the room and front door will be provided to each occupant. Lost keys will incur a fee of $10USD per key.

Air Conditioning:The air conditioning unit must be turned off when not in the room. Electricity is an expensive item here in Cozumel and we ask guests to be considerate to ensure that units are not left running when you are not in the room.

Security/Liability: Hummingbird Retreat is not responsible for any damage, loss, or theft caused to your personal belongings or personal injuries. Each room contains a small safe that can be programmed with a personal 4 digit code to secure any valuables. Please be sure to secure doors/windows when leaving or entering the property.

Car Parking: There is street parking available outside the property for your car. For bicycles and mopeds, we do have space inside the garage. Please let us know if you need access and we will provide the appropriate key to access the gate.

Trash: There is a metal trash basket outside the building to put bags of trash. Please do not place items in here that are not inside of a plastic bag as the garbage truck will not take them. Please do not leave trash bags on the curb as the stray animals will tear them open.

Parties/Events: No parties or events are permitted.

Laundry: There is a washing machine that is available for use by guests. Please leave it clean if you use it. There is a clothes line to hang out wet laundry/clothes on the roof top as well as on the 2nd floor. There is an excellent laundry service that picks up directly from the house and delivers back to the house within 24 hours.The phone # for this service is 987 564 8948 & you can also Whatsapp them. Tell them that you have clothes to wash (Tengo ropa para lavar) & give them the address – La Direccion es Hummingbird Retreat - 15 Avenida Sur Bis C entre 17 y 19 #1132 Corpus Christi

Fire Safety: Fire extinguishers are provided in each room and 1 in the pool bar area. In case of fire, please follow the evacuation signs to exit the building.

Getting Around

Taxis can be found throughout downtown & are not expensive. You can often get one by hailing one on the street. To call for a taxi, here are the numbers:



In addition, you can find them on facebook – Taxis Cozumel & send a message to request a taxi. Prior to 9pm, they are pretty responsive.

Please be sure to agree on the taxi price before getting in.

Rental CarsFiesta Rental Car provides us with rental cars. They will deliver the car to the property if you would like to rent one. Rentals are for a minimum of 24 hours.

Mopeds can be rented. I have included flyers from a couple of places that we could recommend. Please be careful. There are a lot of mopeds on the island.

Bicycles – We have bicycles available at Hummingbird Retreat for rent during your stay. They are an additional $5 / day to rent.


There are 2 main grocery stores:

Chedraui – 7 minute walk from the apartment. Here are the directions:

Left out of apartment and left onto Calle 17. Turn right on Avenida 5 and then left on CalleXel Ha.

The other grocery store is Mega – it’s about a 12 minute walk. Left out of apartment and left onto Calle 17. Continue til you reach the end (where the ocean is) – this is the Malecon. Turn right and walk along and you will pass a park and then a licor store, Europea and then Mega will be on your right hand side.

For alcohol – You can buy beer/wine/licor in the grocery stores (Mega, Chedraui). For wine & Licor, Europea will have better prices typically.

If you continue past Mega, you will come to various stores and a cruise ship terminal mall called Punta Langosta. There is starbucks inside there plus various restaurants/shops/


Within walking distance of the property, there are several breakfast restaurants:

Silvias – Open everyday except Saturday for breakfast. Located on the corner of Calle 21 Sur and 5a Avenida Sur

Chiliquiles – They are located in front of Chedraui on the Malecon. Great Mexican breakfast options.

Rock N Java – Breakfast & Lunch - They are located across from Mega.

The island has hundreds of restaurants of all types of cuisine. Let us know if you are looking for anything specific and we can provide a recommendation. We also have several food delivery services: Room Service - 987 111 0756 & Fasty - 987 800 9480

Pizza Recommendations: Cerveceria Punta Sur - 987 111 8642  or Benitos 987 869 0914. We also have Dominos: 987 872 1635


There are 2 movie theatres on the island. Both are walking distance from the apartment.

Cineopolis is in the Chedraui complex – it is upstairs. If you walk down 5a Avenida Sur you will pass the entrance to the parking garage. Go inside there and there are escalators up to the movie theatre and some fast food restaurants.

Cinemax is in the Punta Langosta mall – Follow directions to Mega and continue past mega to reach the mall. Turn right just past the restaurant Taco Tequila and walk towards the back of the mall and you will find the movies. Really nice new theatres with comfy leather seats.

Things to Do

Beach Clubs are a great place to go and enjoy the beach, great food and drinks. Our favorites are: Buccanno's Beach Club, Playa Palancar, Tortugas & Punta Sur.

Diving: Lots of dive shops to sign up for dives.

Best Snorkel Spots: Sky Reef

Cielo Tours: Blue Angel Dive Shop has a great tour. 

Sunset Sail: Cozumel Sailing has the best sunset sail. 

Pirate Ship: Great evening show with Steak Dinner. 

Live Music: Dicks Dive, Thirsty Cougar, Hemmingway, Wet Wendy's. On Facebook, there is a group called Music Cozumel and details of the live music schedule is posted there. 

Concierge Services

Flip Concierge & Tours - Cindy Trautwein - 987-105-4708

I Got It - Cozumel Concierge - Andres Diaz - 987-876-2095

Owner's Rights: 

Hummingbird Retreat is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind.

We hope you have a wonderful stay with us.

If there is anything we can do to improve your stay, please let us know.

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